Shipping and Return

SHIPPING

We ship with USPS within the US. International orders are also shipped with USPS. Shipping cost are calculated by the carrier and are based on weight, size and your proximity to our warehouse. Please note you will be responsible for international taxes if shipping internationally. 

RETURNS

Your satisfaction is our number one concern. If you are not satisfied, you may return orders purchased from pioneer herbal products USA for any reason within thirty (30) days of purchase. Please note that the product ship date is the date of purchase. We will be happy to offer you an exchange or a full product refund less Shipping and handling. For returns via mail / courier, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Please include a copy of your receipt and a statement as to why the product is being returned. Pioneer herbal products USA reserves the right, to reject any returned items that does not comply with these requirements.

Damaged merchandise

Damage in transit is the responsibility of the carrier. If you receive an opened or damage parcel, inspect it in the presence of the carrier. Pioneer Herbal Products USA LLC cannot be held liable for a claim on the damaged merchandise. Follow the guidelines as the carrier used.

Pioneer Herbal Products USA LLC makes no claims for cure for any disease or health condition. All products are for topical use and must not be taken internally at any time.We are not allowed by law to claim a cure for our products. Nevertheless, we stand by our products and our re-order rate is in excess of 97%.  

Return address via courier:

Pioneer Herbal Products USA LLC
6709 Five Acre Road
Plant City, FL 33565